Skills & Competencies for Telecommunications Analyst I

Telecommunications Analyst I job profile

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JOB SUMMARY for Telecommunications Analyst I

Monitors an organization's telecommunications network.

JOB RESPONSIBILITIES for Telecommunications Analyst I

Tests and reviews an organization's telecommunications system to ensure dependable operation. Records and analyzes key performance metrics to monitor network conditions. Drafts and submits reports to assist with the development of telecommunications systems. Identifies network bottlenecks and recommends strategic improvements. Provides training and support on telecommunication functionality to customers.

Telecommunications Analyst I SALARY RANGE

BASE 50%
$68,752
TOTAL 50%
$69,805
Job Level
P01
Job Code
IT10000077
Education/Degree
Bachelor's Degree
Reports To
Manager

Telecommunications Analyst I Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Telecommunications Analyst I skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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8 general skills or competencies (Job family competencies) for Telecommunications Analyst I

1 Job Family Competencies – Customer Support
Proficiency Level -1
Skill definition-Providing responsive and relevant support to customers to address issues and problems on our products or services and ensure customer satisfaction.
Level 1 Behaviors
(General Familiarity)
Cites examples of best practices used in responding to customer requests, queries, and issues.
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Level 2 Behaviors
(Light Experience)
Collects data on reoccurring product or service issues to provide the appropriate level of support.
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Level 3 Behaviors
(Moderate Experience)
Communicates with customers to identify their issues and needs and provide service recommendations.
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Level 4 Behaviors
(Extensive Experience)
Creates customer-centered solutions to issues and concerns to drive end-to-end customer experience.
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Level 5 Behaviors
(Mastery)
Adapts to new trends in customer service to streamline the customer support process across various channels.
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2 Job Family Competencies – Information Security
Proficiency Level -1
Skill definition-Ability to apply information security procedures for preventing unauthorized access, use, disclosure, disruption, modification, inspection, recording, or destruction of confidential, private, and sensitive information.
Level 1 Behaviors
(General Familiarity)
Describes the importance of maintaining Information Security.
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Level 2 Behaviors
(Light Experience)
Applies appropriate information security controls for the company's system.
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Level 3 Behaviors
(Moderate Experience)
Helps in creating action plans to resolve information security risks & vulnerabilities.
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Level 4 Behaviors
(Extensive Experience)
Directs outsourced vendors that provide information security functions.
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Level 5 Behaviors
(Mastery)
Builds the information security governance strategy to maintain data support and operations.
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3 Telecommunications Analyst I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Telecommunications Analyst I
Proficiency Level - 4
5 Competency for - Telecommunications Analyst I
Proficiency Level - 5

6 soft skills or competencies (core competencies) for Telecommunications Analyst I

1 Core Competencies – Analytical Thinking
Proficiency Level -2
Skill definition-Gathering, organizing, and analyzing information to identify the root cause of organizational problems and develop alternative solutions accordingly.
Level 1 Behaviors
(General Familiarity)
Clarifies the differences between analytical thinking and critical thinking.
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Level 2 Behaviors
(Light Experience)
Analyzes the importance of the problem and determines the key points to solve it.
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Level 3 Behaviors
(Moderate Experience)
Applies various theories, concepts, or analytical tools to analyze complex problems.
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Level 4 Behaviors
(Extensive Experience)
Anticipates and develops comprehensive solutions to reduce potential obstacles, challenges, and risks.
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Level 5 Behaviors
(Mastery)
Champions advanced methodologies and approaches, such as design thinking, for creative problem-solving.
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2 Core Competencies – Attention to Detail
Proficiency Level -2
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Cites steps and tips to improve attention to detail in the workplace.
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Level 2 Behaviors
(Light Experience)
Keeps full attention when listening to understand the message.
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Level 3 Behaviors
(Moderate Experience)
Balances between accuracy and efficiency for different tasks or programs.
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Level 4 Behaviors
(Extensive Experience)
Creates and implements quality management processes for our business.
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Level 5 Behaviors
(Mastery)
Defines possible hurdles to projects and creates strategies to deal with them.
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3 Telecommunications Analyst I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Telecommunications Analyst I
Proficiency Level - 4
5 Competency for - Telecommunications Analyst I
Proficiency Level - 5

Summary of Telecommunications Analyst I skills and competencies

There are 0 hard skills for Telecommunications Analyst I.
8 general skills for Telecommunications Analyst I, Customer Support, Information Security, Local Area Networks, etc.
6 soft skills for Telecommunications Analyst I, Analytical Thinking, Attention to Detail, Time Management, etc.
While the list totals 14 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Telecommunications Analyst I, he or she needs to be proficient in Analytical Thinking, be proficient in Attention to Detail, and be proficient in Time Management.

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